Company: JetCode Innovation Company Limited
Website: https://jetcode.co.tz
Email: info@jetcode.co.tz

At JetCode Innovation Company Limited, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website, mobile application (JetCode App), products, and services.

By using our website or app, you consent to the practices described in this policy.

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1. Information We Collect

• Personal Information: Full name, phone number, email address, national ID or meter number, physical address (for delivery or installation), payment details (mobile money transaction IDs or bank info)
• Device & App Usage Data: IP address, device model and OS, app usage logs, location data (with permission)
• Transactional Data: Electricity purchases, meter recharge history, submeter device registration

2. How We Use Your Information

• Process electricity purchases and payments
• Deliver and install submeters
• Improve the performance of our website and JetCode App
• Provide customer support and respond to inquiries
• Send transactional notifications and important service updates
• Prevent fraud and enhance security
• Comply with legal and regulatory obligations

3. Sharing Your Information

• Service providers (e.g. mobile money platforms, delivery partners)
• Government or regulatory bodies, if legally required
• Technical support teams, for issue resolution
• Third-party analytics providers, to improve services (data anonymized)

We never sell or rent your personal information to third parties for marketing purposes.

4. Data Security

• Encrypted transmission (SSL)
• Secure user authentication
• Regular system updates and audits

However, no system is 100% secure, so we encourage you to safeguard your login credentials.

5. User Rights

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (unless required for legal compliance)
• Object to certain processing activities
• Withdraw consent at any time

To exercise any of these rights, contact us at info@jetcode.co.tz.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and collect usage statistics. You can adjust your browser settings to decline cookies, though some features may be limited.

7. Retention of Data

We retain your data only as long as necessary to provide services, comply with legal requirements, and resolve disputes. When no longer needed, data will be securely deleted.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors without parental consent.

9. Third-Party Links

Our website or app may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those platforms.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website or app, and significant changes will be communicated via email or notifications.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:
JetCode Innovation Company Limited
Email: info@jetcode.co.tz
Website: https://jetcode.co.tz