1. Introduction

This Privacy Policy explains how Jetcode Innovations Ltd (“JETCODE SYSTEM”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when users access or use our services, applications, websites, payment systems, APIs, and related platforms.

By accessing or using our services, users agree to the practices described in this Privacy Policy.

---

2. Information We Collect

We may collect and process the following categories of information:

2.1 Personal Information

• Full name
• Phone number
• Email address
• Identification information where required
• Account registration details

2.2 Transaction Information

• Payment records
• Token purchase history
• Meter information
• Billing and payment references
• Transaction status logs

2.3 Technical Information

• IP address
• Device information
• Browser and operating system details
• Login activity
• System usage logs
• API request logs

3. How We Use Information

We use collected information for the following purposes:

• To provide and operate our services
• To process transactions and generate tokens
• To manage user accounts
• To improve system functionality and service delivery
• To monitor and secure our systems
• To detect fraud, abuse, or unauthorized activities
• To communicate important service information
• To comply with legal and regulatory obligations

4. User Consent

By registering, accessing, or using our services, users consent to the collection, processing, and use of their information in accordance with this Privacy Policy and our Terms and Conditions.

Where applicable, users may be required to explicitly accept consent notices before using specific services.

5. Data Protection and Security

JETCODE SYSTEM implements reasonable administrative, technical, and operational safeguards to protect user information, including:

• Secure authentication mechanisms
• Access controls and user permissions
• Firewall and server security protections
• Activity monitoring and logging
• Malware and threat protection measures
• Secure hosting environments
• Regular system updates and maintenance

Despite reasonable safeguards, no system can guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell user information.

Information may only be shared:

• With authorized service providers and partners involved in service delivery
• Where required by law, regulation, or lawful request
• To prevent fraud, abuse, or security threats
• During system integrations authorized by the user

7. Data Retention

We retain user and transaction information for operational, legal, regulatory, audit, and security purposes for as long as reasonably necessary.

8. User Rights

Subject to applicable laws and operational requirements, users may:

• Request access to their information
• Request correction of inaccurate information
• Request clarification on data processing activities
• Request account updates or closure where applicable

9. Cookies and System Monitoring

Our platforms may use cookies, session identifiers, and monitoring technologies to:

• Maintain secure sessions
• Improve performance
• Monitor service usage
• Enhance user experience
• Detect suspicious activity

10. Third-Party Services

Some services may integrate with third-party providers including payment gateways, mobile network operators, hosting providers, or APIs. Use of such integrations may also be subject to the third party’s own privacy policies and terms.

11. Changes to this Policy

JETCODE SYSTEM reserves the right to update or modify this Privacy Policy at any time. Updated versions become effective upon publication.

12. Contact Information

For questions regarding this Privacy Policy or data protection matters, users may contact:

Jetcode Innovations Ltd
Email: support@jetcode.co.tz
Phone: +255 699 997 970
Tanzania