1. Acceptance of Terms

By accessing or using JETCODE SYSTEM services, platforms, applications, APIs, payment systems, or related services, users agree to comply with these Terms and Conditions.

If a user does not agree with these terms, they should not use the services.

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2. Services

JETCODE SYSTEM provides services related to:

• Electricity token management
• Submeter management systems
• Payment processing and integrations
• Automated billing and notifications
• API and platform services
• Related digital and utility management solutions

Services may be updated, modified, suspended, or discontinued at any time.

3. User Responsibilities

Users agree to:

• Provide accurate information
• Maintain confidentiality of account credentials
• Use the system lawfully and responsibly
• Avoid unauthorized access or misuse of the platform
• Report suspicious activities or security concerns promptly

Users are responsible for activities performed using their accounts.

4. Account Security

Users are responsible for safeguarding usernames, passwords, tokens, and authentication credentials.

JETCODE SYSTEM is not responsible for losses resulting from unauthorized access caused by user negligence or credential sharing.

5. Transactions and Payments

All transactions processed through the platform are subject to validation and system availability.

Users are responsible for confirming transaction details before submission.

JETCODE SYSTEM reserves the right to:

• Decline suspicious transactions
• Suspend accounts involved in fraudulent activities
• Reverse transactions where operationally or legally required

6. Service Availability

We strive to maintain service availability; however, uninterrupted access cannot be guaranteed.

Services may occasionally be unavailable due to:

• Maintenance
• Technical failures
• Network interruptions
• Third-party provider outages
• Security incidents

7. Privacy and Data Usage

Use of the platform is also governed by the JETCODE SYSTEM Privacy Policy.

By using the services, users consent to the collection and processing of information necessary for operational, security, and regulatory purposes.

8. Prohibited Activities

Users must not:

• Attempt unauthorized system access
• Interfere with platform operations
• Introduce malware or malicious code
• Use the system for unlawful activities
• Reverse engineer or abuse APIs or platform functionality

Violation may result in suspension, termination, or legal action.

9. Intellectual Property

All platform content, systems, software, trademarks, logos, and materials remain the property of Jetcode Innovations Ltd unless otherwise stated.

Users may not reproduce or distribute proprietary materials without authorization.

10. Limitation of Liability

JETCODE SYSTEM shall not be liable for:

• Indirect or consequential losses
• Service interruptions beyond reasonable control
• Third-party service failures
• User negligence or misuse
• Unauthorized access caused by compromised credentials

11. Suspension and Termination

JETCODE SYSTEM reserves the right to suspend or terminate access where:

• Terms are violated
• Fraud or abuse is suspected
• Security risks are identified
• Required by law or regulatory obligations

12. Compliance and Regulatory Requirements

Users agree to comply with applicable laws, regulations, and payment or utility service requirements.

JETCODE SYSTEM may cooperate with lawful investigations and regulatory requests where required.

13. Amendments

These Terms and Conditions may be updated from time to time. Continued use of the services after updates constitutes acceptance of the revised terms.

14. Governing Law

These Terms and Conditions shall be governed by the laws of the United Republic of Tanzania.

15. Contact Information

Jetcode Innovations Ltd
Email: support@jetcode.co.tz
Phone: +255 699 997 970
Tanzania